CRM Senior Executive

Responsibilities

• Create and maintain customer data across stores, tracking specific KPIs weekly, monthly, and quarterly
• Execute ECRM strategy and personalized plans for customer touchpoints through omnichannel channels (SMS, newsletters, etc.)
• Manage technical and reporting aspects of Salesforce Marketing Cloud, Looker, and PowerBI
• Work closely with store leaders, e-commerce, and buying teams
• Own the CRM client engagement calendar
• Communicate with key CRM stakeholders both regionally and globally

Requirements

• 3–5 years of CRM experience, preferably within luxury retail, premium fashion, beauty, jewelry, or hospitality
• Experience with CRM platforms such as Salesforce, PowerBI, Looker, or Adobe Campaign
• Strong analytical skills with proficiency in Microsoft Excel and reporting tools
• Knowledge of customer segmentation, marketing automation, and omnichannel CRM strategies
• Strong stakeholder management and project management skills
• Ability to conduct regular store visits across UAE
• Excellent communication and presentation skills for training retail teams

Preferred Qualifications

• Background in fashion or jewelry to understand seasonality and product strategy

About the Company

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East, managing a portfolio of over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre.