Customer Care Specialist

About the Company

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.

Responsibilities

• Resolves incoming customer-inquiries and requests related to mortgage loans
• Reach out to borrowers to resolve any issues with payments and payment accounts
• Work with other servicing teams to identify borrowers who are at risk of default and determine best approach
• Document all customer interaction in Kiavi’s system of record
• Process payoff and verification of mortgage

Requirements

• Bachelor’s Degree
• Ability to build relationships and work closely in a team environment
• Ability to understand customer issues and own any issue through resolution
• Knowledge of Excel or spreadsheet equivalent experience
• Proficiency in Microsoft Office

Preferred Qualifications

• Knowledge of TCPA, FDCPA and Mortgage related CFPB guidelines
• Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance
• Experience with Salesforce or related platform

Benefits

• Free employee-only coverage for medical, dental, and vision plans
• HSA employer contributions ($1,000 individual / $2,000 dependents)
• Disability and Life Insurance
• One-time office setup reimbursement up to $500
• Monthly $85 stipend for internet and phone expenses
• Flexible Time Off
• 401(k) with 100% match up to 3% or $8,000