Customer Engineer

Responsibilities

• Own technical sales engagements from discovery through close
• Deliver tailored, high-impact demos focused on business outcomes
• Translate customer workflows into Federato configurations including quoting, rating, endorsements, and portfolio optimization
• Lead RFP and security questionnaire completion in collaboration with Product and Security teams
• Build and maintain reusable demo environments reflecting target customer segments
• Develop onboarding materials, configuration libraries, and example rating logic
• Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
• Co-define and continuously improve the pre-sales lifecycle
• Collaborate with Product and Engineering to align roadmap with customer pain points
• Provide post-sale context to Implementation & Customer Success

Requirements

• 6–10+ years in technical pre-sales, solutions engineering, or technical consulting
• Hands-on experience in demos, architecture design, and enterprise sales support
• Strong insurance domain knowledge or ability to learn quickly
• Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
• Ability to communicate technical value to both executives and practitioners
• Coding competence in Javascript and SQL
• Ability to travel up to 30%

About the Company

Federato is an AI-native platform that spans the full policy lifecycle, enabling insurers to provide affordable coverage by integrating portfolio goals and strategies directly into the underwriting workflow.