Customer Experience Supervisor

About the Company

Thorne works to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. The team is committed to providing superior health solutions at every age and life stage.

Responsibilities

• Lead daily operations of the Customer Experience team across phone, email, chat, social media, and emerging digital channels
• Provide direct leadership, coaching, and development for Customer Experience Specialists
• Drive operational performance, customer satisfaction, and employee engagement
• Partner with cross-functional teams including Medical Affairs, Sales, Marketing, IT, and Workforce Management
• Foster a culture of accountability, continuous learning, and customer advocacy
• Support the organization's transformation from Customer Service to Customer Experience