Customer Onboarding Manager EMEA (French Speaking)

About the Company Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B.

Responsibilities

• Help new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform.
• Becoming an expert user of the Deel platform to train customers and provide credible guidance on features and functionality.
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation.

Requirements

• At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
• Focused, action-oriented, and always anticipating next steps: a natural project manager.
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients.
• Fluent in both French and English.
• Based in the EMEA region (or time zone).

Preferred Qualifications

• Have experience working with clients and team members from multiple countries and across multiple time zones.
• Have experience working on a remote team.
• Have Fintech or HRtech experience.
• Are multilingual.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.