Customer Retention Representative

Responsibilities

• Conserve business by assisting customers with policy maintenance and explaining the importance of coverage
• Answer questions regarding coverage, premiums, and other policy information
• Make outbound calls to existing policyholders to collect delinquent premium payments
• Resell the benefits of policies and provide excellent customer service
• Compose business letters and communicate effectively through written and verbal channels
• Record policyholder information for reporting and transactional purposes
• Work independently and exercise sound judgment in a fast-paced environment

Requirements

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Excellent verbal and written communication skills
• Ability to maintain discretion and tact when providing service to customers

Preferred Qualifications

• Experience in a call center environment
• Previous insurance and/or sales experience
• Knowledge of life and/or health insurance terminology
• Bilingual (Spanish) skills

Benefits

• Competitive compensation with additional production incentive pay after training
• Comprehensive health, dental, and vision insurance plans
• Retirement plans, including company-matched 401k and pension plan
• Paid holidays and time off
• Parental leave
• Continued education reimbursement and company-paid professional courses
• Subsidized wellness subscriptions and company-paid counseling

About the Company

Globe Life is committed to empowering employees with support and opportunities to succeed. We foster a caring and innovative culture that enables collective growth in a connected, collaborative, and mutually respectful environment.