Customer Retention Representative

Responsibilities

• Conduct high volume outbound outreach to existing customers via phone and text
• Identify target customers through data analysis and transaction history
• Engage customers in consultative conversations regarding the value of the cryptocurrency kiosk platform
• Educate customers on products, services, and benefits
• Handle objections and competing offers with empathy and a solutions-oriented approach
• Use sales strategies and marketing tools like discount codes and promotions to drive re-engagement
• Maintain accurate activity logs and customer interaction records in CRM tools

Requirements

• Demonstrated ability to influence decisions through relationship-based selling
• Strong verbal communication and professional phone presence
• Proven track record of meeting or exceeding revenue or retention goals
• Ability to explain complex topics like blockchain and cryptocurrency simply
• Experience handling objections with composure
• Highly self-motivated and able to work independently in a remote setting
• Proficiency with AI tools is a plus
• Must be currently based in Latin America (LATAM) or Europe

Benefits

• Competitive salary in USD paid monthly
• Performance-based incentives
• 15 paid vacation days per year plus U.S. federal holidays
• 100% remote work environment
• High-growth fintech and cryptocurrency industry exposure