Customer Service Administrator

Responsibilities

• Make outbound calls to tenants to schedule health and safety inspections
• Coordinate inspection appointments between landlords, tenants, and service providers
• Handle tenant inquiries and concerns related to scheduled property inspections
• Maintain accurate records of tenant communications and appointment confirmations
• Follow up on missed appointments and reschedule as needed
• Book jobs and inspections via phone and through online booking systems
• Support increased workload during peak compliance periods

Requirements

• Excellent verbal and written English communication skills
• Professional telephone manner with a neutral accent
• Strong mathematics and numerical skills
• Fast typing speed of 60–70 WPM
• Previous experience in customer service, call handling, or administrative support
• Strong multitasking and organizational skills
• Ability to work 9 AM - 6 PM UK time

Preferred Qualifications

• Understanding of UK rental property regulations and tenant rights

Benefits

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the US, UK, Canada, and Australia.