Customer Service Representative - Emirati Talent

Responsibilities

• Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.
• Provide detailed information about property management services, leasing options, and amenities.
• Address customer concerns and resolve issues effectively to ensure high levels of satisfaction.
• Maintain accurate records of customer interactions and update the CRM system as needed.
• Collaborate with other departments to ensure customer requests are met in a timely manner.
• Provide feedback on customer interactions to improve service delivery and experience.
• Conduct follow-ups to ensure customers are satisfied with resolutions.
• Assist in developing and implementing customer service initiatives to enhance engagement.
• Stay informed about industry trends and developments to better assist customers.

Requirements

• Bachelor's degree in a relevant field
• Must be an Emirati National with a Family Book
• Customer service experience (real estate/property management preferred)
• Proficient in Arabic and English (written and spoken)
• Good with Microsoft Office (especially Excel) and CRM software
• Strong organizational, problem-solving, and interpersonal skills
• Self-motivated team player interested in new technology
• Able to work well in a fast-paced environment, anticipate issues, and offer solutions
• Detail-oriented and professional
• CAN JOIN IMMEDIATELY

Preferred Qualifications

• Experience in real estate/property management customer service
• Strong knowledge of CRM tools
• Previous experience in dynamic, multicultural teams

About the Company

KAIZEN Asset Management Services, based in Dubai, is a leading property management firm dedicated to delivering service excellence and exceptional client satisfaction.