Customer Service Representative III

Responsibilities

• Handle customer inquiries via phone, email, and live chat with professionalism and empathy
• Resolve customer issues promptly and escalate complex cases to appropriate departments
• Process orders, returns, and guide customers through troubleshooting steps
• Document all interactions in CRM systems to maintain accurate records and track recurring issues
• Proactively engage customers to gather feedback and identify opportunities for improved service

Requirements

• Strong written and verbal communication skills
• Experience with CRM software and customer service platforms
• Demonstrated conflict resolution and problem-solving abilities
• Ability to manage high volumes of inquiries under pressure
• Comfortable providing multichannel support across phone, email, and chat

About the Company

Simera connects global talent with remote work opportunities, helping professionals build careers while enabling companies to access skilled teams worldwide.