Customer Service Representative

Sidecar Health

Completely RemoteFull TimeHealthcare & Telemedicine
Posted Yesterday

Job description

About the Company

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone by fixing a broken system to make it more personalized, affordable, and transparent.

Responsibilities

  • Handle inbound calls and chat boxes from members regarding products and services
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members
  • Handle issues and complaints where appropriate
  • Maintain policies and standard operating procedures

Requirements

  • High school diploma or equivalent
  • Adaptable and resilient in a startup environment
  • Strong written and spoken communication skills
  • Detail-oriented problem solver
  • Bilingual in English and Spanish (preferred)
  • Experience in healthcare or insurance (preferred)

Benefits

  • Competitive hourly wage
  • Fully paid medical, dental, and vision coverage for you and your family
  • 401k retirement plan
  • Paid vacation and company holidays

Skills & tools

Customer ServiceHealthcareSpanish

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 01High school diploma or equivalent
  2. 02Adaptable and resilient
  3. 03Strong written and spoken communication
  4. 04Detail-oriented
  5. 05Bilingual English/Spanish preferred
  6. 06Healthcare or insurance experience preferred
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