Customer Success Growth Consultant (CSM) - Remote

Responsibilities

• Conduct in-depth, personalized video consultations to understand each client’s current position and goals, crafting tailored action plans.
• Provide ongoing support through regular progress reviews, offering strategic guidance to ensure accountability and advancement.
• Manage a portfolio of 30-40 clients, ensuring each receives the necessary support.
• Deliver analysis on client progress and program performance to inform key decisions.
• Refine client strategies in offer creation, marketing, and sales to help increase revenue.
• Regularly audit and optimize client funnels, offers, pricing, and sales processes.
• Oversee client experience, implementing improvements for satisfaction and results.
• Act as a dedicated coach through 1:1 sessions, setting action plans and providing targeted feedback via Slack.
• Rapidly resolve challenges while ensuring clients focus on high-impact activities.
• Review and refine client-created marketing materials to ensure quality.
• Serve as a resource within digital community platforms by addressing inquiries and guiding clients to relevant tools and learning materials.

Requirements

• Minimum 3 years' experience in growing, coaching, or consulting businesses, with a proven record of helping entrepreneurs achieve their goals.
• Preferably ex-agency owners or those with extensive digital marketing and sales experience.
• Passionate about learning and developing both technical and professional skills.
• Thrive in dynamic, fast-paced settings with ambitious individuals.
• Strong ability to hold clients accountable, provide actionable feedback, and guide them through challenges.

Benefits

• Full-time, independent contractor position (type may vary based on applicant's country).
• Fully remote role.
• Competitive base retainer: $5,000–$10,000/month USD (Standard band: $5K–$8K; Senior band: $7K–$10K for ex-agency owners with $10M+ P&L experience).
• Upsells & cross-sells: 7.5% on sets and 15% on closes for all backend revenue (uncapped potential).
• Deal bonuses: $1K–$3K per client referral, $1K for talent referrals, and performance-based incentives.
• Realistic OTE: $120K–$150K+ USD in year one.
• Equity opportunity: Share scheme after 12 months (subject to performance).
• Accelerated advancement opportunities for both individual contributor and management tracks.
• 1:1 executive coaching.
• $20K annual training budget.
• Continuous C-suite level upskilling.

About the Company

AI Acquisition is a global category leader in AI service provider enablement. With the US as its primary market, the company merges Platform-as-a-Service (PaaS) and an AI marketplace to solve critical business pain points, connecting AI agencies with qualified enterprise opportunities. AI Acquisition equips its members – entrepreneurs and agencies – with proprietary AI orchestration tools, training, and infrastructure necessary for rapid growth and business transformation.

This is an opportunity to join a fast-growing, remote-first team helping entrepreneurs achieve rapid, life-changing success by leveraging cutting-edge AI solutions.