Customer Success Manager (Client Services & Onboarding)
Etraveli Group
Customer Success Manager
Employment Type
Full Time
Location
Abu Dhabi
Experience
Mid Level
Job Listing No Longer Available
This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.
Requirements
Required Skills
Job Description
Responsibilities
- Lead end-to-end customer onboarding and implementation for new partners
- Coordinate with technical, product and service teams to deliver customer requirements on time
- Serve as point of escalation and drive timely issue resolution with internal teams
- Act as the voice of the customer internally and manage stakeholder expectations
- Maintain detailed onboarding project plans; run and document meetings, agendas and action items
- Monitor customer KPIs, prepare regular performance reviews and present insights to stakeholders
- Identify risks and opportunities; surface product feature requests to influence the B2B roadmap
- Facilitate introductions to sales for expansion opportunities (handoff only)
Requirements
- 3-5+ years experience
- Customer Success
- Account Management
- Project Management
- SaaS Experience
- Analytical Skills
- Executive Communication
Preferred Qualifications
- Customer Success platforms
- CRM experience
- Technical implementation
- Client training
- Flight industry experience
Benefits
- Opportunity to work with a fast-growing, high-calibre international team
- Professional growth and exposure to B2B flight technology and global partnerships
- Inclusive, diversity-focused and equal opportunity workplace
About the Company
Tripstack is a B2B Flights-as-a-Service provider within Etraveli Group. It connects global flight content, virtual interlining and a suite of services (payments, fraud prevention, pricing and support) via a partner-facing API. Tripstack is part of Etraveli Group, a global flight technology platform serving millions of travelers and partnering with major travel players worldwide.
How to Apply
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