Customer Success Manager

Responsibilities

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor
• Objectively assess account health scores and proactively take action to improve them
• Identify potential risks within accounts early and lead mitigation plans
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions
• Develop and execute strategic success plans tailored to customer objectives
• Act as the voice of the customer internally to influence product roadmap decisions

Requirements

• Bachelor's degree or higher
• 2–3 years of Customer Success or key account management experience
• Excellent written and spoken English
• Commercial mindset with negotiation skills
• Customer-oriented approach to identifying client needs

Preferred Qualifications

• Passion for HR tech
• Familiarity with latest trends in the HR tech space

About the Company

Easygenerator is a fast-growing scale-up revolutionizing e-learning with an award-winning authoring tool in the EdTech space.