Customer Success Manager

Responsibilities

• Serve as a strategic partner to district leaders to guide successful implementation and provide consultative support
• Build and maintain trusted relationships with school district partners
• Collaborate with Account Management to drive long-term success, expansions, and renewals
• Analyze partner health data to determine proactive retention strategies
• Advocate for partner needs to Product and Engineering teams to inform future development
• Act as a subject matter expert for Product Education content development

Requirements

• Exceptional relationship management skills
• Strategic thinking and a service-oriented mindset
• Ability to navigate complex partner needs in a fast-growing organization
• Proficiency in managing multiple partner implementations simultaneously

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Flexible paid time off and 10 paid company holidays
• Generous parental leave
• Professional development and growth opportunities
• Remote and in-person engagement opportunities

About the Company

Ellevation develops world-class software to help educators serve English Learners (ELs). We partner with over 2,000 school districts to transform Multilingual Learner programs and ensure all students can achieve their highest aspirations.