Customer Success Manager

About the Company

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

Responsibilities

• Serve as the primary point of contact and advocate for a book of customers, building solid relationships, and understanding how Glean can help your customers achieve specific business objectives.
• Lead the onboarding process for new customers, ensuring a smooth handoff from Sales and fast time to first value.
• Own and report on your key performance indicators such as retention, Healthscore, Active Users, Multithreading, EBRs, and more.

Requirements

• 5-7 years in a similar role within a B2B SaaS company. Preferably CSM experience with enterprise wide applications.
• Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean.

Preferred Qualifications

• French proficiency is a plus.