Customer Success Manager I

About the Company

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries.

Responsibilities

• Answer inquiries and resolve questions about products and services for Small Business and partnership customers
• Execute day-to-day responsibilities via email and ticketing systems
• Manage daily employer eligibility files and new file setup
• Support customer launches and renewal communications
• Provide team-wide administrative and analytical support for reporting and data requests
• Contribute to process documentation and improvements to increase team scalability

Requirements

• Bachelor's degree
• At least 1 year of experience in customer success, customer support, or project management
• Experience in a high-growth, technological environment
• Strong attention to detail and ability to follow detailed processes
• Clear, empathetic communication skills
• Comfort with technology and ability to learn new systems quickly

Preferred Qualifications

• Experience with Salesforce or another CRM
• Familiarity with Jira and Front
• Experience with Excel or Google Sheets
• Exposure to HR benefits, healthcare, or benefits administration