Customer Success Manager

Responsibilities

• Forge relationships with new and existing customers, including management and executive stakeholders
• Develop consultative strategies and plans for achieving customer objectives
• Manage the onboarding process, including account configuration and product training
• Monitor customer usage, adoption, and health metrics
• Perform periodic business reviews and strategic engagement reviews with stakeholders
• Identify add-on and upsell opportunities to drive customer growth
• Coordinate with Renewal Specialists and Account Managers on renewals and cross-selling
• Maintain accurate account administration within the CRM

Requirements

• Experience managing enterprise accounts with 1000+ employees
• Experience managing accounts with complex IT systems
• Experience communicating with high-level executives
• Familiarity with IT Security concepts and practices
• Proficiency with Salesforce or other CRM tools
• Experience with Microsoft Excel, Word, Gmail, and Google Docs
• Prior experience as a Customer Success Manager
• SACP Certification
• Strong negotiation and collaborative skills

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement and completion bonuses

About the Company

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.