Customer Success Manager

About the Company

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through a suite of mobile apps, management software, and giving technology.

Responsibilities

• Lead day-to-day onboarding execution, including technical setup and project management
• Partner with the Head of Customer Experience on sales calls, kickoff meetings, and strategy sessions
• Run customer-facing meetings and manage relationships for an assigned book of churches
• Translate customer needs to the development team and follow up on technical solutions
• Document processes such as onboarding playbooks and support workflows
• Identify opportunities for automation and operational improvements
• Travel periodically for in-person training and customer engagements

Requirements

• Meaningful church or ministry experience (staff or deep involvement)
• Experience in a customer-facing role at a SaaS or technology company
• Strong written and verbal communication skills
• Ability to manage multiple work-streams independently
• Technical aptitude regarding CHMS integrations
• Willingness to travel for customer training

Preferred Qualifications

• Familiarity with church management systems like Planning Center, Pushpay CCB, Rock, or Salesforce