Customer Success Manager

About the Company

OpusClip is the world's No.1 AI video agent, built for authenticity on social media. Headquartered in Mountain View, we are a team of 100 passionate and experienced AI enthusiasts and video experts driven by our core values: Be a Champion Team, Prioritize Ruthlessly, Ship fast, Quality Follows, and Obsess over customers.

Responsibilities

• Manage a portfolio representing approximately $2 million in ARR across business and enterprise customers
• Lead customer onboarding and help teams reach value quickly
• Build trusted relationships with day-to-day users, champions, and executive stakeholders
• Develop success plans and run proactive check-ins, business reviews, and on-site meetings
• Monitor product usage and engagement to identify risk early and create recovery plans
• Own the renewal pipeline from early planning through signature
• Lead renewal conversations and negotiate commercial terms
• Identify and close natural expansions such as additional seats or usage
• Represent the voice of the customer to product, sales, and technical teams

Requirements

• 4+ years of experience in SaaS customer success or account management
• Experience in media, video, content creation, or related technology
• Proven track record of owning renewals, retention, and expansion outcomes
• Strong commercial instincts and negotiation confidence
• Executive presence with ability to communicate with senior stakeholders
• Experience in early-stage or rapidly changing companies
• Excellent organization and pipeline discipline
• Ability to interpret product usage and customer signals
• Willingness to travel occasionally for customer meetings

Preferred Qualifications

• Experience with AI, video editing, or social media products
• Familiarity with modern video, creative, or livestreaming workflows
• Experience serving media companies or marketing teams
• Background combining customer success with sales or account management
• Experience establishing a customer success motion in a new role