Customer Success Manager

Responsibilities

• Own and manage a strategic book of business end-to-end, serving as the primary point of contact for stakeholders
• Drive retention and expansion through monitoring customer health and engagement signals
• Partner with customers to define success criteria and guide them through value realization

Requirements

• 5+ years of experience in Customer Success or Account Management within a SaaS environment
• Experience managing a book of business and owning retention and expansion metrics (GRR, NRR)
• Proficiency in CRM systems, preferably HubSpot

Preferred Qualifications

• Familiarity with Customer Success platforms like Gainsight or Vitally
• Experience with data analysis, reporting, or customer insights tools
• Strong interest in AI tools and workflows

Benefits

• Competitive compensation and equity
• Unlimited PTO with a minimum two-week requirement
• Comprehensive medical, dental, and vision insurance

About the Company

Osano is a leading data privacy platform and B-Corporation that helps organizations comply with global privacy regulations like GDPR and CCPA. We are a remote-first company dedicated to making complex privacy tasks simple and helping enterprises build customer trust.