Customer Success Manager

Description

The Customer Success Management team at Sift is seeking a Customer Success Manager to drive the adoption of Sift’s Digital Trust & Safety solutions, leveraging product and industry knowledge to drive ROI and build long-term customer success. Responsibilities include understanding customer’s business challenges, demonstrating the value Sift provides, being a Sift product expert, and acting as a customer advocate. Requirements include 3+ years in a similar role, experience in the fraud/payments ecosystem, owning a book of business, and showing value through data-driven metrics. Preferred Qualifications highlight strong customer-facing communication skills, business acumen, a strong work ethic, and experience with SaaS-based products. Benefits offered in Dublin include a competitive compensation package, medical coverage, income protection, flexible spending wallets, pension account contributions, and generous time off. About the Company: Sift is an AI-powered fraud platform that secures digital trust for global businesses, with a commitment to long-term customer success.