Customer Success Specialist

Responsibilities

• Provide daily service to enrolled students and parents, responding to inquiries and solving learning issues
• Follow up on student progress and parental needs, assisting with course scheduling, adjustments, and leave requests
• Handle parental feedback and complaints, coordinating with relevant teams to resolve issues and maintain relationships
• Record and organize user feedback to collaborate with teaching and operations teams for process optimization

Requirements

• Bachelor's degree or above
• Fluent Mandarin Chinese (speaking, listening, reading, and writing)
• Basic English reading proficiency (CET-4 or equivalent)
• Ability to work long-term night shifts and remote work
• Possession of a personal computer and stable internet environment
• Experience in customer service, class management, or educational services is preferred
• Strong communication skills, service awareness, and responsibility

Benefits

• Fully remote work from home
• Performance-based bonuses and commissions
• Comprehensive training system and promotion opportunities
• Annual contract renewal with opportunities for raises or permanent status

About the Company

Think Academy (part of the TAL/Xueersi international education team) is a growing global education provider offering stable career opportunities in the international education sector.