Customer Support Specialist

Responsibilities

• Respond to a high volume of customer inquiries
• Provide accurate information about services, policies, and procedures
• Troubleshoot customer issues and guide them through appropriate solutions or escalate to relevant departments
• Maintain composure and efficiency in fast-paced environments
• Identify trends in customer issues and report them to management
• Take and deliver messages or transfer calls to voicemail
• Answer questions about the organization and provide directions or other information
• Complete word processing, graphical, spreadsheet, and database assignments
• Compile, format, edit, and revise reports and presentations
• Book travel arrangements and manage expense reports

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Proven experience in customer support or customer service, preferably in high call volume environments
• Experience booking travel arrangements and completing expense reports
• Excellent verbal and written communication skills
• Ability to multitask, stay organized, and manage time effectively under pressure
• Strong problem-solving abilities and patience
• Comfort working in a structured environment with performance metrics
• Reliable internet and service connection

Preferred Qualifications

• Experience with Concur or similar travel and expense platforms
• Bilingual or multilingual capabilities

About the Company

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners across multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.