Customer Support Specialist - French Speaking - Remote based in Portugal

Responsibilities:

• Advocate for customers and promote product education.
• Recommend technical solutions and guide product users.
• Work closely with the global support team to resolve technical issues.

Requirements:

• 1+ year of experience in SaaS B2B customer support.
• Fluency in English & French.
• Excellent communication skills.
• Familiarity with ticketing tools and CRMs.
• Technical aptitude and curiosity.

Benefits:

• Competitive salary package & benefits.
• Work-life balance.
• Fast-learning environment.

About the Company: Aircall is a global company backed by over $220 million of investment, creating technology for accessible communication. Join a diverse team with a strong sense of belonging.