Customer Support Specialist - German Market - Role based in Portugal or France

Description Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Responsibilities

• Impact: Work closely with our clients to identify, solve, escalate and advise them on their questions and concerns.
• Teamwork: Expect a great deal of support, transparency, and collaboration on a daily basis.
• Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall.
• Learning: Aircall strongly encourages learning opportunities for our teammates.

Requirements

• 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills.
• Fluency in English & German is mandatory.

Benefits

• 🚀 Key moment to join Aircall in term of growth and opportunities.
• 💆‍♀️ Our people matter, work-life balance is important at Aircall.
• 📚 Fast-learning environment, entrepreneurial and strong team spirit.
• 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset.
• 💶 Competitive salary package & benefits.