Customer Support Specialist - German Speaking - Role based in Portugal

Description Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Responsibilities

• Impact: Work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Serve as their advocate at Aircall.
• Teamwork: Collaborate with a global team of ambitious, passionate, and dedicated professionals.
• Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall with opportunities to transition to various roles within the organization.
• Learning: Encouraged learning opportunities for career development.

Requirements

• 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills.
• Fluency in English & German is mandatory. Another European language is a plus.
• Familiar with ticketing tools and systems and an understanding of how CRMs systems work.

Benefits

• Competitive salary package & benefits including health coverage, lunch, commute, sports.
• Work-life balance is important at Aircall.

About the Company Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We value people who are bold, ambitious, collaborative, and customer-centric. We’re a global community growing together.