Customer Support Specialist

Responsibilities

• Field tier 1 customer inquiries via phone, email, chat, and ticketing across Granum's SaaS products
• Troubleshoot and resolve customer issues with attainable solutions
• Evaluate and escalate bugs to development
• Contribute to knowledge bases, FAQs, Help Center, and internal documentation
• Provide empathetic, thorough support and work cross-functionally with internal teams

Requirements

• Bachelor's degree or equivalent experience
• Fast learner with track record of mastering new technical tools
• Analytical mindset with strong research and problem-solving skills
• Technical writing skills and clear, concise communication
• Ability to multitask and prioritize trouble tickets

Preferred Qualifications

• Previous experience at a SaaS startup
• Experience with ticketing systems such as Zendesk
• Industry knowledge in landscaping, tree care, or green field management

Benefits

• Comprehensive medical, dental, and vision coverage (U.S.) or employer-funded HSA-based benefits (Canada)
• 401(k) or RRSP matching
• Unlimited Paid Time Off, paid company holidays, and company-wide winter break (Dec 24–Jan 1)
• Career development support and resources

About the Company

Granum is the leading software company serving landscapers and arborists across North America. It brings together LMN, SingleOps, and Greenius into one ecosystem for estimating, scheduling, crew training, invoicing, and payments, combining technology with hands-on onboarding and support.