Customer Support Specialist

Responsibilities

• Manage customer cases end-to-end in Salesforce
• Triage and prioritize incoming requests based on urgency and SLA
• Provide proactive customer updates via email and phone within 24 hours
• Coordinate with service, installation, and receivables teams to resolve issues
• Handle billing inquiries, invoice discrepancies, and past-due account follow-ups
• Investigate recurring issues to identify root causes and recommend process improvements
• Maintain clean and accurate CRM documentation

Requirements

• 2+ years of experience in customer support, customer success, or service roles
• Experience using CRM tools, preferably Salesforce
• Proven experience in case management and issue resolution
• Excellent written and verbal English communication skills
• Strong analytical and problem-solving abilities
• High attention to detail regarding documentation and billing processes
• Ability to work U.S. business hours

About the Company

Pavago provides specialized talent solutions and recruitment services.