Customer Support Specialist

Responsibilities

• Handle customer inquiries via chat and ticketing systems
• Assist users with subscriptions, payments, account access, and platform-related issues
• Investigate customer cases to identify root causes and escalate complex requests to Product, Engineering, or Compliance teams
• Maintain high customer satisfaction through clear, accurate, and professional communication
• Document recurring issues and provide structured feedback on customer pain points to improve the product
• Collaborate with cross-functional teams to improve operational processes and the customer experience

Requirements

• 1+ year of experience in Customer Support, Customer Success, Operations, or a similar customer-facing role
• Strong written communication skills with the ability to explain complex topics clearly
• English proficiency at a B2 level or higher
• Strong problem-solving, analytical, and multitasking skills
• Ability to work independently in a fully remote environment
• High level of responsibility, attention to detail, and a customer-focused mindset

Preferred Qualifications

• Experience working in SaaS, FinTech, Payments, or the Creator Economy
• Experience with CRM systems, ticketing platforms, and knowledge bases
• Familiarity with Telegram-based products or content moderation and compliance processes
• Experience working within an international remote team

About the Company

Tribute is a platform that helps creators monetize their content through Telegram. We are building tools that empower the creator economy by providing seamless payment and subscription solutions.