Director of Account Management

About the Company

TPConnects (TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE. Since our founding in 2014, we've been at the forefront of revolutionising airline retailing and distribution, empowering airlines and travel agencies to offer seamless booking and servicing experiences with dynamic personalisation capabilities.

Responsibilities

• Mentor and develop a team of Account Managers and Implementation Managers
• Directly manage TPC's top and most strategic seller accounts as a senior point of contact
• Build and maintain multi-level relationships with key stakeholders and executive sponsors
• Identify and drive expansion opportunities and lead strategic business reviews (QBR)
• Align internal cross-functional teams (product, engineering, support, operations) around customer priorities
• Own the invoicing process and report on the financial performance of existing customers
• Define and improve TPC's account management framework, tools, and methodologies

Requirements

• 10+ years of experience in account management, client services, or project management
• Deep industry knowledge of GDS, TMC, NDC, and travel suppliers (Airlines/Hotels/Ground transportation)
• Proven management experience leading account management or sales teams
• Strong command of project management methodologies (Agile, Waterfall, hybrid)
• Master's degree
• Proficiency with MS Office, Confluence, and Jira
• Exceptional communication and C-suite relationship-building skills

Preferred Qualifications

• Previous experience with a well-known Travel corporation or GDS
• Background in consulting or project management at well-known firms
• Experience in procurement projects, tool implementation, change management, or RFP management
• Willingness to relocate to Dubai