Director, Revenue Cycle Management Operations

About the Company

Grow Therapy is a three-sided marketplace powered by technology that empowers therapists growing their practice and patients accessing high-quality mental healthcare. Since 2021, they have empowered over ten thousand therapists and hundreds of thousands of clients.

Responsibilities

• Own end-to-end RCM operational performance across eligibility, claim submission, follow-up, denials, contracts, and authorizations
• Assess and evolve team structure including span of control, role design, and team growth
• Operationalize AI and automation tools across RCM workflows in partnership with the Operations AI Center of Excellence
• Maintain and evolve rigorous KPI reporting and operational dashboards including Uncollected %, denial rates, and clean claim rates

Requirements

• 8+ years of progressive experience in revenue cycle management
• 3+ years of experience managing managers in a multi-function RCM operations environment
• Proven track record of owning end-to-end RCM performance metrics (denial rates, clean claim rate, days in A/R)
• Experience in high-growth or rapid-scaling environments, ideally in health tech
• Experience managing RCM operations across diverse payor types
• Experience operationalizing automation or AI tools within operational workflows

Benefits

• Comprehensive Health Coverage (Medical, dental, vision, life, and disability)
• Parental Leave & Family Support (Up to 18 weeks paid leave and new child stipend)
• Financial Wellness (401(k) and equity opportunities)
• Meals & Home Office Support (Stipends for setup and ongoing meals)
• Time Off (Flexible PTO, 12 paid holidays, and full winter break week)
• Wellness & Development (Annual stipends for personal and professional growth)
• Mental & Physical Health Support (No-cost access to therapy and wellness app memberships)