Distributor Account Manager

Responsibilities

• Own strategic relationships with enterprise distributor partners, engaging with senior leadership and executive stakeholders
• Lead onboarding, product training sessions, business reviews, and strategic planning
• Drive adoption of Provi's products and tools through education and best-practice recommendations
• Identify opportunities to expand product usage and introduce additional solutions
• Coordinate complex contract renewals and navigate executive-level negotiations
• Maintain control over escalations and support trends, coordinating cross-functionally to resolve issues
• Monitor account health and proactively address risks
• Partner with Product, Customer Support, and Sales teams to advocate for distributor needs

Requirements

• 3-5+ years of experience in Account Management, Customer Success, Client Services, or Sales
• Experience managing a portfolio of customers and building long-term relationships
• Demonstrated ability to influence stakeholders at multiple organizational levels
• Strong executive presence with confidence communicating with C-suite stakeholders
• Ability to learn and translate complex product integrations into clear recommendations
• Proficiency with CRM platforms, preferably Salesforce
• Willingness to travel as needed to support distributor partners

Preferred Qualifications

• Beverage alcohol industry experience
• Knowledge of the distributor, supplier, or three-tier system

Benefits

• Health, Dental, and Vision insurance
• 401(k) with match
• Unlimited PTO and Paid Parental Leave
• Long/Short Term Disability and Employee Assistance Program
• Commuter Perks