Enrollment Specialist

About the Company

At Vivo Care, we believe the best care doesn't end at the clinic, it lives in the moments between visits. We're creating a future where care is continuous, personal, and truly connected by rethinking how patients and providers interact.

Responsibilities

• Make outbound and receive inbound calls to enroll patients in programs
• Educate patients on the importance of remote patient monitoring and chronic care management
• Guide patients through the setup of medical devices over the phone
• Investigate, troubleshoot, and resolve equipment problems
• Provide an exceptional patient experience and work with the Enrollment Manager to achieve objectives

Requirements

• Phone or call center experience required
• Technical aptitude to pass typing and computer literacy tests
• Ability to communicate effectively over the phone and overcome objections
• Strong problem-solving, listening, and multitasking skills
• Must have personal equipment: hard-wired Ethernet (50/10 Mbps), Intel i5/Ryzen 5 or newer, 8GB RAM, noise-canceling headset, and a secondary monitor

Preferred Qualifications

• Enrollment or medical sales experience
• Medical Assistant certification or experience
• Bilingual (Spanish)