Enterprise Customer Success Manager

About the Company

Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. We help buildings move away from the headaches of stickers, hang tags, and spreadsheets to a fully automated, self-serve app for parking management, enforcement, and customer service.

Responsibilities

• Drive account growth and revenue expansion by identifying opportunities for the sales team within existing accounts
• Own retention and customer delight by monitoring account health and proactively addressing churn risk
• Develop quarterly business reviews and success plans to demonstrate ROI through metrics and best practices
• Serve as the voice of the customer to drive product innovation by synthesizing operational data and client feedback
• Travel occasionally for client meetings and conferences

Requirements

• 5+ years of enterprise B2B SaaS customer success management with portfolio ownership of $500K+ ARR
• Property management or PropTech industry experience
• Proven track record driving net revenue retention above 110%
• Experience with executive relationship management at the Director and VP level
• Experience with implementation and onboarding program management for multi-site software deployments

Preferred Qualifications

• Experience with parking operations, access control systems, or physical asset management platforms
• Working knowledge of SQL and low-code platforms like Retool or Airtable
• Background in residential or commercial property management operations
• Familiarity with mobile app adoption strategies and resident engagement programs