Enterprise Customer Success Manager UAE

Responsibilities

• Build and maintain strong, long-term relationships with enterprise customers as their primary post-sale contact
• Ensure successful onboarding by managing implementation timelines, training, and adoption strategies
• Drive product adoption by understanding customer goals and aligning product capabilities with business objectives
• Advocate for customers internally, partner with Product, Support, and Sales to resolve issues and influence roadmap
• Own the customer renewal process, proactively identifying and mitigating risks to retention
• Identify upsell and cross-sell opportunities within assigned accounts
• Monitor and analyze key customer health metrics, taking action on risks and improvements
• Conduct regular strategic reviews, provide usage insights, demonstrate ROI, and align on customers' future goals
• Deliver customer training sessions and enablement resources
• Build multi-threaded relationships across the customer’s organization
• Track and improve leading indicators of customer relationship health (usage, engagement, NPS, satisfaction)

Requirements

• 5+ years B2B customer-facing role (preferably Customer Success or Account Management)
• Strong knowledge of Customer Success frameworks and lifecycle management
• Proven ability driving customer adoption, retention, and expansion
• Experience with HubSpot
• Experience with ChurnZero or similar Customer Success platforms
• Experience in subscription renewal management
• Exceptional attention to detail and organizational skills
• Ability to build/manage high-level customer relationships
• Willingness to understand technical product details
• Comfortable with high-stakes, multi-stakeholder conversations

Preferred Qualifications

• Experience in the cybersecurity industry

Benefits

• Competitive salary
• Flexible Time Off and Paid Time Off
• Professional development budget
• Collaborative, forward-thinking team
• Supportive hiring process (reference and background checks required)
• Equal opportunity and inclusive workplace

About the Company

Teramind is a global leader in data loss prevention (DLP) and user activity monitoring (UAM), securing organizations’ most critical data and boosting workforce productivity. Our solutions are trusted by leading enterprises worldwide, combining innovation, customer-centricity, and a commitment to ethical standards. Join a global, hybrid workforce building next-generation Insider Risk Management and User Behavior Analytics platforms used by over 10,000 organizations.