Executive Assistant/Client Support Lead

Responsibilities

• Handle day-to-day customer support and ongoing client interactions
• Prepare for client calls and gradually lead customer meetings
• Become a software expert to manage reporting and day-to-day client needs
• Provide general administrative and executive assistant support
• Oversee workflow for the India-based team to ensure tasks are completed and logged
• Improve existing processes and work independently with limited direction
• Manage special projects and ad hoc tasks as business demands fluctuate

Requirements

• Proven experience in customer support and client-facing communication
• Proficiency with Microsoft Office, Excel, and Exchange
• Experience using HubSpot
• Must be comfortable and presentable on camera for client meetings
• Ability to work proactively and independently in a remote environment
• Availability for part-time work (20 hours/week) between 10 AM and 2 PM EST

Preferred Qualifications

• Background in Executive Assistance or Project Management
• Experience in Digital Marketing
• Experience with HubSpot administration
• Ability to thrive in a fast-paced, changing environment

Benefits

• Competitive monthly rate and 13th-month pay
• 12 days of Paid Time Off (PTO) plus 12 paid US holidays
• Comprehensive healthcare and life insurance
• Maternity and paternity leave
• Mental health support and wellness resources
• Milestone gifts, birthday treats, and team experiences

About the Company

Coconut connects founders and businesses with top-tier remote talent through meaningful, reliable partnerships. We prioritize growth for our clients and purpose for our virtual professionals.