Founding Technical Customer Success Engineer

Responsibilities

• Own the post-sale lifecycle for enterprise security customers, including onboarding, adoption, value realization, expansion, and renewal
• Run structured onboarding, setting joint success plans and driving integrations and data connections
• Manage customer health by running recurring reviews across product engagement and integration health
• Deliver QBRs with quantified impact based on real usage data
• Drive adoption of AI-native workflows for investigation, detection, and hunting
• Triage technical issues live on customer calls and coordinate with engineering
• Surface expansion signals and partner with Account Executives on renewal motions
• Build the initial CS playbook, including onboarding guides and health scorecards

Requirements

• 5+ years in a Customer Success, Technical Account Management, or post-sales Solutions role in B2B cybersecurity or technical enterprise SaaS
• Proven experience managing enterprise accounts through renewal and expansion
• Deep understanding of AI and LLM tools, including agentic workflows
• Security domain fluency in SIEM, EDR/XDR, SOAR, identity, and cloud
• Ability to interrogate data and usage metrics to build value narratives
• Strong project management skills for concurrent onboardings and escalations
• Startup-ready mindset with the ability to build processes from scratch

Preferred Qualifications

• Prior Sales Engineering or Solutions Engineering experience
• Hands-on security operations background (SOC analyst, detection engineering, or incident response)
• Experience as an early CS hire at a security or AI startup
• Familiarity with SQL, APIs, or light scripting

About the Company

Artemis is an AI-native security platform designed to empower cybersecurity teams to defend against advanced AI-powered cyber threats.