Fractional IT Support Technician

Responsibilities

• Serve as the primary IT resource for 100–130 employees across Interdependence and affiliated companies
• Own day-to-day help desk operations and provide timely support for 50–100 monthly requests
• Administer and maintain Microsoft 365 environments including Exchange, Teams, SharePoint, and Intune
• Manage employee onboarding and offboarding, including account creation, licensing, and device setup
• Troubleshoot Level 1 and Level 2 technical issues involving hardware, software, and connectivity
• Build and maintain IT documentation, knowledge base articles, and standard operating procedures
• Partner with executive leadership to recommend technologies and process improvements
• Implement cybersecurity best practices including endpoint security and multi-factor authentication

Requirements

• 5–8+ years of experience in IT support, help desk, or systems administration
• Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune)
• Proven experience supporting a fully remote or distributed workforce
• Experience managing user accounts, permissions, and licensing
• Ability to provide consistent business-hours coverage (Monday–Friday) for approximately 20 hours per week
• Strong troubleshooting skills across hardware, software, and networking
• Excellent communication skills for explaining technical concepts to non-technical users

About the Company

Interdependence is a leading PR agency that uses a proprietary platform to analyze media stories and turn earned media into measurable results. Forbes named them one of America's Best PR Agencies, supporting brands across consumer, healthcare, tech, B2B, travel, and entertainment sectors.