Front-Office Coordinator

Responsibilities

• Handle daytime inbound calls, messages, and patient questions
• Manage therapist calendars including cancellations, reschedules, and mobile-visit logistics
• Perform new-patient onboarding, demographics, and insurance information gathering
• Support referrals and prior authorizations for Tricare, Medicare, Medicaid, and Blue Cross Blue Shield
• Manage ad hoc admin tasks such as documentation requests and disability letters

Requirements

• 2+ years of healthcare front-office, intake, or scheduling experience
• Hands-on experience managing prior authorizations and referrals for TRICARE, Medicare, Medicaid, and BCBS
• Proficiency with EHR/EMR software (e.g., WebPT, Jane, SimplePractice)
• Experience with HIPAA-compliant messaging systems
• Reliable internet with 15 Mbps primary and 10 Mbps backup speeds
• Hardware meeting minimum specs (Intel Core i5 8th gen or equivalent, 8 GB RAM)
• Quiet, dedicated home office space with a noise-canceling USB headset and webcam

Benefits

• Inclusive and innovative company culture
• Opportunities for professional growth and career advancement
• Fully remote work flexibility
• Improved work-life balance with no commute