General Manager, B2B Marketplace

Responsibilities

• Own the performance and operations of Vetcove's Clinic Purchasing Platform
• Lead and develop two experienced managers responsible for Account Management and Customer Experience
• Partner with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs
• Gather customer and market feedback to inform commercial strategy and product direction
• Review and provide guidance on executive-facing customer materials, including proposals and strategic plans
• Improve processes, metrics, and operating rhythms for customer-facing organizations
• Conduct regular business reviews to evaluate account health and identify risks
• Travel up to 25% to meet with enterprise customers for strategic planning and relationship building

Requirements

• Bachelor's Degree
• 8+ years of account management or relationship-based sales experience
• Previous people management experience, including managing other managers
• Proven experience managing complex enterprise relationships
• Strong attention to detail and project management skills
• Interest in data and quantitative problem solving
• Expertise in Excel, PowerPoint, and Word
• Ability to adapt quickly in a fast-paced environment

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

About the Company

Vetcove is modernizing the animal health industry by providing veterinary organizations with advanced procurement and practice management tools. Backed by Y Combinator, Vetcove supports over 25,000 hospitals across the United States.