Head of Operations

Responsibilities

• Oversee daily operations across trading, payments, and the client lifecycle
• Establish and maintain operational processes, controls, and monitoring frameworks
• Support licensing and act as a key point of contact for regulators, including VARA
• Ensure alignment with compliance, risk, and internal policies
• Identify and manage operational risks, including incident handling and escalation
• Collaborate with global teams and provide regular reporting to senior management
• Support hiring and the build-out of the local operations function

Requirements

• Proven track record of operations experience in financial services, fintech, or VASP
• Experience in a regulated environment with ownership of operational controls, policies, and procedures
• Working knowledge of trading operations, payments, or client-facing operations workflows
• Familiarity with the UAE regulatory landscape, particularly VARA requirements
• Ability to meet VARA fit and proper requirements
• UAE resident or national, currently based in the UAE or able to relocate
• Strong interpersonal communication and stakeholder management skills

About the Company

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Consistently ranked among the top 10 global exchanges, BTSE provides white-label solutions, custody, wallets, and trading infrastructure to over 100 corporate clients worldwide.