Help Desk Support Specialist

Responsibilities

• Serve as the first point of contact for technical support requests
• Troubleshoot and resolve hardware, software, login, and access issues
• Manage user account provisioning and employee onboarding support
• Maintain accurate ticket notes, resolution details, and support documentation
• Escalate complex issues with complete troubleshooting context
• Contribute to knowledge base articles and process improvements

Requirements

• Experience in help desk or Tier 1 IT support
• Strong communication and documentation skills
• Ability to troubleshoot independently and follow structured processes
• Familiarity with Google Workspace, Okta, Jira, Confluence, Intune, and Jamf
• Comfortable supporting non-technical users in a fast-paced environment

About the Company

OpenSesame is an AI-powered learning marketplace serving enterprise customers with skills courses, assessments, content authoring, curation, learning pathways, and virtual coaching.