IT Operations & Client Connectivity Specialist

About the Company

Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists' time in-office and their bottom line.

Responsibilities

• Lead the technical onboarding process for new client implementations.
• Coordinate with dental offices and IT providers to establish secure remote access.
• Configure, validate, and troubleshoot VPN, TS+, Splashtop, remote desktop, and network connectivity.
• Serve as the primary technical owner for client connectivity issues after implementation.
• Troubleshoot remote access failures, VPN issues, authentication problems, and hardware failures.
• Partner with Client Onboarding, Operations, Product, Engineering, and Customer Success teams.
• Maintain detailed implementation documentation and technical records.
• Identify recurring technical issues and recommend long-term improvements.

Requirements

• 3+ years of experience in IT support, technical implementation, systems administration, MSP, or client-facing technical operations.
• Experience supporting remote users, VPNs, remote desktop technologies, Windows environments, and networking fundamentals.
• Strong troubleshooting skills across hardware, software, authentication, and networking.
• Experience coordinating technical projects involving multiple stakeholders.
• Excellent verbal and written communication skills for non-technical audiences.
• Ability to manage multiple client implementations simultaneously.