IT Support Specialist

About the Company

Midi Health is the largest virtual care clinic for women in midlife navigating perimenopause, menopause, and other hormonal transitions. We combine expert clinicians, evidence-based protocols, and a modern technology platform to deliver care that has historically been underserved by the healthcare system.

Responsibilities

• Serve as the primary point of contact for incoming IT queries with a high-touch service experience
• Troubleshoot hardware and software issues and explain solutions in jargon-free language
• Manage onboarding by setting up workstations, accounts, and software for new hires
• Handle equipment lifecycle management including procurement, inventory, and offboarding
• Diagnose and resolve computer system and software issues promptly
• Document troubleshooting steps to build a helpful knowledge base
• Collaborate with the wider IT team on infrastructure improvements and security protocols

Requirements

• 2+ years of experience in a customer-facing role (IT Helpdesk, Client Services, Hospitality, or Customer Success)
• Exceptional interpersonal and communication skills
• Ability to remain calm under pressure and de-escalate stressed users
• Ability to work independently in a fast-paced environment
• Strong problem-solving skills and technical curiosity
• Must be authorized to work in the U.S. without visa sponsorship

Preferred Qualifications

• Familiarity with Google Workspace, Slack, Zoom, and Notion
• Experience with JumpCloud identity management
• Experience supporting Athena software
• Comfort working with both Windows and macOS hardware
• Familiarity with ITIL framework or ticketing workflows
• Bachelor's degree in a related field or equivalent experience