IT Support Specialist

Responsibilities

• Provide Level 1 and Level 2 support for end users via Jira Service Management
• Troubleshoot hardware, software, and access issues across Windows and macOS devices
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Triage and resolve tickets according to SLAs and defined workflows
• Provision and support endpoints using Intune and Jamf
• Assist with user access, permissions, and identity-related issues
• Maintain technical documentation and knowledge articles
• Coordinate with Information Security to maintain secure application configurations and access reviews
• Adhere to Change Management and Vulnerability Management policies
• Maintain accurate inventories of hardware, software, and cloud assets

Requirements

• 2+ years of experience in an IT support or helpdesk role
• Experience working within a structured ticketing system and SLAs
• Required experience using Jira Service Management as an agent
• Strong working knowledge of Microsoft 365, Windows 10/11, and macOS
• Experience supporting identity, access, and permissions (MFA, password resets, etc.)
• Familiarity with endpoint management tools like Intune and Jamf
• Ability to follow HIPAA guidelines and regulations regarding confidentiality

Preferred Qualifications

• Experience supporting both Level 1 and Level 2 issues
• Relevant IT certifications such as ITIL Foundation, CompTIA A+, Microsoft, or Google IT Support

Benefits

• Competitive base compensation and annual bonus potential
• Health benefits effective on start date
• Health & Wellness Program ($300 per quarter)
• 401K plan with 100% match up to 4%
• Unlimited or generous paid "Vytal Time" and 5 paid sick days
• Company paid STD/LTD
• Technology setup provided