Junior L2 Technical Support Specialist

Responsibilities

• Process incoming B2B tickets regarding Engagement-CRM system issues
• Verify system data, user activity, and campaign parameters via internal admin panels
• Isolate technical incidents using Kibana or OpenSearch logging systems
• Use Browser DevTools to identify frontend errors and verify notification delivery
• Prepare detailed technical escalations for middle-level engineers
• Ensure compliance with B2B SLAs for response and resolution times
• Update diagnostic runbooks and instructions for L1 support teams

Requirements

• 2+ years of B2B technical support or customer service experience
• Proficiency with ticketing tools like Jira, Jira Service Management, or ServiceNow
• Practical experience searching logs in Kibana or OpenSearch
• Basic understanding of REST API principles and HTTP error codes
• Experience using Browser DevTools (Network and Console tabs)
• Understanding of multi-tier support workflows and SLA management
• Intermediate English (B1–B2) and fluency in Ukrainian or Russian

Preferred Qualifications

• Experience working in a runbook-driven environment
• Foundational awareness of the Software Development Lifecycle (SDLC)
• Experience writing technical guides or runbooks for junior staff

Benefits

• Benefits Cafeteria: annual budget for sports, medical, mental health, home office, or languages
• Paid maternity/paternity leave and monthly childcare allowance
• 20+ vacation days, unlimited sick leave, and emergency time off
• Remote-first culture with tech support and coworking compensation
• Team events (online, offline, and offsite)
• Learning culture with internal courses and growth programs

About the Company

GR8_TECH builds B2B iGaming platforms for operators, delivering high-impact technology designed to scale. With over 1,000 employees, the company powers millions of active players through seamless integrations and long-term operational support.