Junior Operations Analyst

Responsibilities

• Act as the main contact for institutions, serving as the focal point in the isaac enrollment process
• Manage expectations and conduct alignments with schools
• Ensure schools are fully trained on the enrollment process through online training and operational support
• Manage preparation and configuration processes for enrollment operations across multiple schools simultaneously
• Ensure high-quality experience for schools using isaac
• Identify and implement process improvements to increase efficiency and quality

Requirements

• Strong written and verbal communication skills
• Strong client relationship management skills
• High organizational capacity and autonomy
• High sense of urgency and ability to prioritize multiple parallel activities
• Attention to detail and focus on quality
• Familiarity with CRM or operational tracking tools
• Proactive and collaborative profile
• Basic knowledge of Microsoft Office and Google Workspace

Preferred Qualifications

• Experience in the educational segment (K-12 schools)
• Experience in customer relationship areas such as Onboarding, Customer Success, or Enrollment
• Basic understanding of financial flows and payment methods
• Familiarity with tools like Salesforce or Zendesk

Benefits

• Flash meal and/or food vouchers
• SulAmerica health and dental insurance
• Extended maternity and paternity leave
• Daycare assistance
• Health partnerships with Wellhub and Zenklub
• Education incentives
• Flight ticket discounts
• Pet health insurance partnership
• Access to Arco didactic materials for children of employees
• Partnerships for MBA and Post-Graduation