Lead Product Manager

Responsibilities

• Own the core platform including billing, payments, subscriptions, provisioning, APIs, and internal tools
• Manage the experience layer across the reseller panel, end-customer panel, and integrations like WHMCS
• Build AI-led experiences to automate tasks, guide users, and optimize upselling
• Simplify complex workflows involving domains, DNS, email, and SSL
• Drive conversion and monetization improvements across checkout, renewals, and add-ons
• Partner closely with engineering, design, commercial, and support teams to reduce support friction

Requirements

• 5-6 years of experience managing complex SaaS solutions
• Strong systems thinking mindset with a focus on outcomes rather than just features
• An AI-first approach to product development and user experience
• Technical fluency in discussing APIs, edge cases, and failure modes
• Deep expertise in UX principles for SaaS platforms
• Commercial acumen regarding billing logic, packaging, and revenue drivers
• Experience with hosting, domains, reseller ecosystems, or tools like WHMCS

Benefits

• 100% remote work environment with flexible working hours
• 31 working days of PTO plus 5 company-wide public holidays
• Transparent quarterly and annual performance reviews
• Access to advanced AI tools like Claude subscriptions
• Global team culture with colleagues from over 25 countries
• Regular online social activities and learning opportunities

About the Company

Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004. We are a mission-driven, fully-remote organization dedicated to transforming the domain industry through a customer-centric, subscription-based approach. We help resellers and businesses manage digital identities efficiently through our innovative, scalable platform.