Level 1 Support Technician

Responsibilities

• Be the first point of contact for client issues via phone, email, and automated alerts
• Triage tickets, identify problems, assess severity, and escalate when needed
• Keep clients updated throughout the resolution process
• Configure and deploy new workstations and migrate data and applications
• Troubleshoot Windows PCs, servers, and common hardware issues
• Support Active Directory, DNS, file/folder security, print servers, and certificates
• Monitor and troubleshoot client LAN environments
• Assist with endpoint security and email management
• Document all activities in IT Glue

Requirements

• 6 months to 1.5 years of experience in a helpdesk or IT support role
• Native English speaker with professional communication skills
• Availability to work Monday–Friday, 8 am–5 pm US Central Time
• Experience with RMM, PSA/ticketing, and documentation platforms
• Windows OS experience in Workgroup and Domain environments
• Working knowledge of Office 365, Adobe, and common Windows apps
• Experience with endpoint security and antivirus software
• Familiarity with email management platforms
• Hardware troubleshooting experience at the subassembly level
• Knowledge of Windows Server, Active Directory, and DNS

About the Company

A growing Managed Services Provider known for their responsive, people-first approach to IT support, helping small to mid-sized businesses keep their technology running smoothly.